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Terms & Conditions

Acceptance of your Order

Once an order is placed you will receive a confirmation acknowledging your details. This is an acknowledgement of your details and is not a confirmation of your order. A contract between you and Browns is confirmed once you receive an email with your tracking information. We reserve the right not to accept your order if the item is out of stock, does not pass our quality checking stage, or if we are unable to obtain authorization for payment. All orders are subject to availability and confirmation of the order price.

Shipping & Delivery

We aim to dispatch all orders within 2 working days subject to credit clearance and address verification. All UK and international shipments are delivered by Parcel Force service. All first time orders must be shipped to the billing address. All shipments sent with Parcel Force require a signature as proof of delivery.The tracking information is available in your account information once a shipment has been generated with Parcel Force. You may use this to track your parcel at www.parcelforce.com. A signed note will be required and this will be used as proof of delivery. Customers that authorize delivery at an alternative location (eg. Outside the delivery address)do so at their own risk. Neither Parcel Force nor Iris Atsin are responsible for lost/stolen parcels.

Duties & Taxes

Customs charges vary depending on the country of delivery. If you are concerned about incurring high customs charges, we recommend you ask your local customs office about their rates. Any duties and taxes incurred in the country of destination are the responsibility of the customer.

Pre-orders & Custom Made

Made to Orders are non-returnable, non-exchangeable and must be agreed to before orders can be engaged. You will receive a confirmation e-mail with further details once orders have been placed. Please contact infor@irisatsin.com for all enquiries. Pre-ordered items will be charged in full and secured for you as soon as the order is placed. Once your order has arrived we will be able to ship your item directly to you. If you combine your pre-ordered item with items currently available the order will be shipped separately but you will only pay one shipping fee. The returns policy for pre-orders is the same as for all other orders.

Payment

You can choose to pay with PayPal or with a debit or credit card. When selecting the Paypal option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to Browns. We accept Visa, Master Card, American, Express, Maestro and Diners cards. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order. For first time customers, we only ship to the billing address. By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full. Payment is only debited from your card at time of dispatch. All transactions on this website are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment.

Ownership of Rights and Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights and all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensor. You are permitted to use this material only subject to written authorization by Iris Atsin.
All rights on this website are owned by Iris Atsin. The website is for personal and non commercial use only. Any attempt to copy, store or share content and information for commercial purposes is strongly prohibited. You must not attempt (and agree not to assist or facilitate any third party to attempt) to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from this website.

Privacy

Iris Atsin respects your concerns about privacy and follow strict procedures to protect customer information and ensure that your personal information is handled in a responsible manner. We do not disclose information you provide to third parties. Currently, Iris Atsin gathers online customer information to enhance your online experience with us, to improve and maintain the content of our website, and for marketing and promotional purposes. We collect information from you when you complete our feedback or contact form and additionally, when you purchase products from our online shop. We may use this information to advise you of changes to our website, or to let you know about our newest products. We may also record which products you are interested in or enquire after so as to improve our features and customer service on our website. Postal addresses and telephone numbers are used for processing orders, delivering merchandise, obtaining information and when communication is needed directly relating to orders or enquiries placed through our site. Addresses may also be used for periodic mailings from Iris Atsin about new products and services. Cookies are used in our eShop, but only to keep track of the contents of your shopping cart once you have selected an item. If you do not wish to receive e-mail about our newest products, please click link at the bottom of email received or contact us at info@irisatsin.com.

General


*We periodically make amendments to these Terms and to the information contained in our website, so we advise you to check back often. Your statutory rights shall remain unaffected by these Terms & Conditions.